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Manufacturers Warranties / RMA Process

3CX

  • Warranty- All 3CX licenses are final sale. No exceptions will apply.
  • Contact: 3CX Direct: 813-591-0130
  • [email protected]

Cisco

  • Warranty – Cisco warranties vary by unit, but are generally 1 year from the date of purchase. To verify a warranty by product and/or request an RMA, please submit a RETURNS ticket – [email protected]
  • **Please note: Advanced Replacement units are not available for Cisco Enterprise products.

CyberData

  • Warranty – 2 years from the date of purchase. All products are warranted against defects in material or workmanship.
  • To request an RMA for a unit that is within warranty please submit a RETURNS ticket – [email protected]
  • **Please note: Repairs that are within the warranty period but are damaged by improper installation, modification, or abuse are deemed “Out of Warranty.” A device is deemed “Out of Warranty” when its purchase date is older than two years or when the device has been damaged due to human error during installation, modification, or abuse.
  • For units out of warranty, please contact CyberData directly.

Grandstream

  • Warranty – 1 year from the date of purchase. All products are warranted against defects in material or workmanship.
  • To request an RMA please submit a RETURNS ticket – [email protected]

NETGEAR

  • Warranty – NETGEAR warrants its products contained in their original packaging against defects in material and workmanship when the products are used normally for their intended purposes.
  • All NETGEAR limited warranties begin on the date of purchase. The length of the limited warranty will vary depending upon the NETGEAR product detail pages on netgear.com to determine the warranted period for your specific NETGEAR product.
  • To request an RMA please submit a RETURNS ticket – [email protected]

Plantronics

  • Warranty – The warranty period varies by product and is generally 1, 2 or 3 years; consult your original Plantronics product packaging or user information provided by Plantronics at the time of purchase for the warranty term specific to your product (“Warranty Period”). Plantronics’ obligation under this Limited Warranty to repair or replace products that manifest a defect in materials or workmanship ceases upon the expiration of the Warranty Period
  • All RMA’s are done directly with Plantronics.
  • If needed, a copy of your invoice can be obtained by contacting your account manager or [email protected]

Polycom

  • Warranty – 1 year from date of purchase. All products are warranted against defects in material or workmanship.
  • To request an RMA please submit a RETURNS ticket – [email protected]

Sennheiser

  • Warranty – 2 years from date of purchase. All products are warranted against defects in material or workmanship.
  • To request an RMA please submit a RETURNS ticket – [email protected]

Yealink

  • Warranty – All products are warranted against defects in material or workmanship for 1 year f rom date of purchase.
  • PBX and Module: 3 Years Warranty
  • Gateway: 2 Years Warranty
  • To request an RMA please submit a RETURNS ticket – [email protected]
Updated on February 26, 2019

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