1. Home
  2. Productivity Apps
  3. Google Drive / Slow Excel Issues

Google Drive / Slow Excel Issues

There is a known bug with certain versions of Microsoft Excel and Google Drive, whereby files with links/references/macros may hang or severely slow down the machine’s performance when the “real time presence in Microsoft Office” feature is enabled in Drive.

Turn off real-time presence""

If you turn off real-time presence, other people won’t see you in a file.

  • On your computer, click Drive for desktop icon:
""
  • On a MAC the icon is in the top bar on the right by the time and on a PC it is in the system tray by the time on the lower right (though it may be hidden, click the arrow to show more icons)
  • Click the settings gear icon, then on preferences ""and thenPreferences
  • At the top right, click on the settings gear icon:""
  • Uncheck the Real time presence in Microsoft Office box
  • Click Save and restart your computer

FYI, from Google Enterprise Support Team in Nov 2020:

The issue you mentioned it’s been already reported to us with tracking number #141992437. Unfortunately, there is no ETA to be provided. Please note that due to the complexity of the issue, a resolution timeline can not be offered at the current time. I will close this bug as Bug FR: Open, this will show awareness of such to the Product Engineering team.

Updated on September 2, 2021

Was this article helpful?

Related Articles

Need Support?
Can't find the answer you're looking for? Don't worry we're here to help!
CONTACT SUPPORT

Leave a Comment