1. Home
  2. Policies
  3. Hours of Operation

Hours of Operation

  • Phone: 212-804-8173
  • Email: [email protected]
  • Hours of Operation: Monday – Friday, 8:00 AM to 5:00 PM, excluding US Bank/Major holidays

After Hours / Emergency Support

We also have an Emergency Support team available after our normal operating hours. They are available 24 hours per day, 365 days per year. Any support requests that are not platform availability issues will be billable at our current overtime rates. This must be approved prior to us working on any request. Below are some examples of billable and non-billable emergency requests.

Non-Billable Events during After Hours

  • PBX Phone Portal unavailable
  • Calls receiving fast-busy or disconnect message not as a result of call routing errors
  • Phones unable to register not related to customer internet or programming issues

Billable Events during After Hours

  • Call routing errors
  • Assistance configuring phones
  • Changing auto attendant recordings and options
  • Customer internet offline

Emergency requests will only be accepted by phone. 

Updated on October 14, 2019

Was this article helpful?

Related Articles

Need Support?
Can't find the answer you're looking for? Don't worry we're here to help!
CONTACT SUPPORT