• Approving the Screen Recording via End-User

    Splashtop Remote Approval In order to allow Clearview control of your managed Mac laptop, we need to approve some privacy settings. Standard Users will have the ability to approve the applications and do not need any special administrative rights. Once we start a session for the first time, you will…

  • Google Drive / Slow Excel Issues

    There is a known bug with certain versions of Microsoft Excel and Google Drive, whereby files with links/references/macros may hang or severely slow down the machine’s performance when the “real time presence in Microsoft Office” feature is enabled in Drive. Turn off real-time presence If you turn off real-time presence,…

  • Word – Tracking Changes

    How to use Word “Track Changes” Microsoft Word has a function to help you track modifications to a document over time. This allows you to see what changes were made by who, prevent certain things from being changed at all, and know if something was changed in the first place. This is…

  • Enable Email Linked Single Sign On to Phone Manager Portal

    Enable SSO Log in to the Phone Manager Portal (https://manage.clearviewvoice.net) Select Profile under your name.NOTE: Office Managers and above must select My Account under their name first Scroll down to Account Security and select the type of Single Sign-On you want to enable – this depends on what email system your company uses (Google’s GSuite or…

  • MS Teams – Channels and Chat Overview

    Teams allows several methods of communication with people both inside and outside your organization. This document serves as a brief overview of the most common options. The Chat section is used for private chats between one or more people. Chat works similar to text or group text on a cell…

  • MS Teams – Signing In

    ou can access Microsoft Teams from the web, desktop client or mobile app.  Teams on the web Visit https://teams.microsoft.com and sign in using your email address and email password Click ‘Use the web app instead’ and you’re in. It’s that easy. Teams desktop app If you prefer to use the desktop application…

  • Remote Support Viewer

    Sometimes it is just best if our techs can “see” the issue directly. Using our remote control app we can ask you to turn on your phone’s camera and stream the video of the issue directly to us. Here’s how – Go to your phone’s app store (Apple App Store…

  • Cancellation Policy

    Send a 30 day notice of reason for cancellation via email to: [email protected] If you are still under contract you will be required to pay any early termination fees in full before cancellation. If you are renting hardware we need the phones before we can terminate service (provide shipping information)…

  • MS Teams – Create a Conference

    Below are the steps to create/generate a conference meeting.  You should start Microsoft Teams from the desktop application or the web portal (https://teams.microsoft.com) Go to the Calendar and select Meet Now.  If you select + New Meeting you will have similar results but be able to schedule for a later…