Sometimes it is just best if our techs can “see” the issue directly. Using our remote control app we can ask you to turn on your phone’s camera and stream the video of the issue directly to us. Here’s how – Go to your phone’s app store (Apple App Store…
Send a 30 day notice of reason for cancellation via email to: [email protected] If you are still under contract you will be required to pay any early termination fees in full before cancellation. If you are renting hardware we need the phones before we can terminate service (provide shipping information)…
Below are the steps to create/generate a conference meeting. You should start Microsoft Teams from the desktop application or the web portal (https://teams.microsoft.com) Go to the Calendar and select Meet Now. If you select + New Meeting you will have similar results but be able to schedule for a later…
A recipient outside your organization will receive an email similar to the example below. If the user does not care to view your screen and just wants to listen, they can bypass the rest of the article and just call the number and enter a conference ID. Otherwise the user…
Clearview Technologies offers various tools to allow our customers to work anywhere at anytime. Below are links to some articles on how to setup/use our remote tools. Many apps do require configuration on our end if you do not already have access, we ask that you email [email protected] or call…
Approved users may be given access to their own desktop using our secure “Remote Workforce” application. To connect, obtain your username and password from our support team and head over to https://support.f3group.net Click on LOGIN on the upper right hand corner Enter your username and password as provided by support…
Some websites may ask you if you would like to use your Google (Gmail) account to sign in. While this is useful, we have found that often users do not know what they are consenting to, or remember what sites and apps they have connected. Below you will find directions…
The first step is to install the Microsoft Authenticator App on your smart phone. Open Google Play or the Apple App Store on your phone and search for the Microsoft Authenticator App and install it. Here are the direct links: Android: https://play.google.com/store/apps/details?id=com.azure.authenticator Apple: https://itunes.apple.com/us/app/microsoft-authenticator/id983156458?mt=8 Go ahead and log in…
1. Background The purpose of this document is to outline the policy for vendor remote access to client servers, services, and/or infrastructure as part of a support arrangement on clients’ systems. Clearview Technologies will make every effort possible for an efficient and secure remote access connection to our clients networks.Due…
To connect to your corporate network using Window’s built in VPN tool – Click on the Wifi icon located in the system tray by the time, and the list of wireless networks will appear. At the top of the list will be any VPN connections you have. (They are denoted…